One platform, shaped to how your team works.
CSP Unicorn is the same product in every case. What changes is which parts you lean on — and this page is honest about which capability does the work for each kind of team.
Sales
The problem: Interested visitors leave before anyone speaks to them.
Open the conversation while the visitor is still on the page, capture what they actually want, and keep the thread with the person who knows the account.
- Proactive greeting and pre-chat questions
- Concern and order number on every chat
- Designated agent per customer
- Campaign broadcasts to existing customers
- Closed-conversation export for pipeline review
Customer support
The problem: Agents restart from zero on every returning customer.
The profile, past conversations, tags, and internal notes open with the thread, so the first reply is already informed.
- Shared inbox with live updates
- Customer profile and full history
- Internal notes and transfers that keep context
- Satisfaction ratings after resolution
- QA inspection and scoring
E-commerce
The problem: Order questions arrive faster than a small team can answer them.
The AI agent handles stock, shipping, and returns questions from your own policy documents, and raises a ticket the moment a person is genuinely needed.
- Knowledge-grounded automatic replies
- Order number captured on every conversation
- Promote an offer inside the chat window
- Ticket escalation for complaints
- Website widget plus a hosted chat link
Small business
The problem: Nobody can watch the chat window all day.
Start on the free plan, let the AI agent cover the hours you are not at a desk, and pick the thread up yourself when it matters.
- Free plan with up to 3 seats
- One script tag to install
- AI cover outside working hours
- Hosted chat page if you cannot edit your site
- No credit card to begin
Enterprise
The problem: Oversight and access control matter as much as the chat itself.
Granular roles, an append-only audit log, a supervisor view across live conversations, and signed webhooks into your own systems.
- Seven roles with per-route permission checks
- Audit log of sign-ins and record changes
- Supervisor monitor wall and daily agent records
- Signed outbound webhooks
- Security review and custom integration support
CSP Unicorn is built by Caspira Solutions LLC.
Caspira Solutions LLC builds software for teams that talk to customers all day. CSP Unicorn is our customer communication platform — the same product across every plan and every solution on this page.
Ready to make every conversation count?
Give your customers faster answers, better support, and smarter conversations with CSP Unicorn.