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Legal

Cookie policy

What CSP Unicorn stores on a device, and why each item is needed.

Last updated: September 2026

Draft pending legal review. This document describes how CSP Unicorn actually works today, but it has not yet been reviewed by counsel for Caspira Solutions LLC. Treat it as a working draft rather than a final agreement, and contact us at support@caspirasolutions.com if you need the reviewed version before signing.

CSP Unicorn keeps this deliberately small. We do not run advertising trackers, and we do not sell browsing data.

Cookies in the workspace

These apply when someone from your team signs in to the CSP Unicorn dashboard.

  • Session cookie. A signed, http-only cookie issued at sign-in and backed by a server-side session record. It is what keeps a user logged in, and an owner can revoke the underlying session at any time. Strictly necessary — the dashboard cannot work without it.
  • Interface preferences. Small values stored in the browser to remember choices such as the last inbox filter. These stay on the device and are not sent anywhere.

The chat widget on our customers' sites

When a business embeds the CSP Unicorn widget, the visitor's browser stores a small identifier so the conversation survives a page reload and the visitor is recognised if they come back. Without it, every refresh would start a new conversation and the visitor would lose their history.

The business running the site is responsible for telling its visitors that chat is in use and for obtaining any consent required in its jurisdiction. We process that conversation data on their behalf, as described in the privacy policy.

This website

The public CSP Unicorn marketing pages do not set advertising or cross-site tracking cookies.

Controlling cookies

You can clear or block cookies in your browser settings. Blocking the session cookie will prevent you from signing in to the workspace, and clearing the widget identifier will start a fresh conversation the next time you open a chat.

Changes

If we add or remove anything stored on a device, we will update this page and revise the date at the top.

Contact

Questions about this document can be sent to support@caspirasolutions.com, addressed to Caspira Solutions LLC.