Live chat your team can actually keep up with.
Add CSP Unicorn to your website with a single script tag. Conversations arrive in a shared inbox with the customer's profile, history, and tags already attached — and your AI agent covering the questions that repeat.
Built for a team, not a single operator.
The inbox handles the parts that break down once more than one person is answering chats.
Shared team inbox
Every conversation lands in one queue that updates live, so two agents never answer the same customer twice.
Presence-aware assignment
New chats only route to agents who are actually online and under their capacity limit. Break and offline states are respected.
Transfers that keep context
Hand a conversation to a colleague and the full history, tags, and notes travel with it.
Internal notes
Leave context for the next agent inside the thread. Notes stay private to your team and never reach the customer.
Canned replies
Keep answers to routine questions consistent across the whole team instead of retyping them.
Image and file sharing
Customers can send screenshots and photos. Images open in a zoom view so agents can read the detail.
Live on your site in an afternoon.
Installation is a copy and paste. Everything else — appearance, greeting, routing, and your AI agent — is configured from the dashboard afterwards.
- One script tag, no build step and no plugin
- Works on any site that lets you edit HTML
- Hosted chat page if you cannot edit your site
- Widget colour, greeting, and copy set in the dashboard
- Origin allowlist so the widget only loads on your domains
Every thread opens with the record attached.
Agents see who they are talking to before they type. Returning customers do not have to explain themselves twice, and the profile keeps building itself as your team works.
- Name and contact details
- Conversation history
- Tags and concern
- Order number
- Internal notes
- Assigned agent
- Satisfaction rating
- Last interaction
Reporting on conversations and agents.
Volume by status and channel, satisfaction scores, QA inspection results, and a daily record per agent covering completed chats and time spent online — all calculated in your workspace timezone.
- Conversations by status
- Conversations by channel
- Customer satisfaction
- Completed chats per agent
- Agent online time
- Concern and topic mix
- QA inspection scores
- AI vs agent replies
Figures shown in previews are sample data, not customer results.
Reach customers before they have to ask.
Open a conversation with a segment of existing customers, then handle every reply in the same shared inbox.
Proactive chat
Open the conversation first with a greeting and pre-chat questions tuned per workspace.
Concern capture
Every chat records the customer concern and order number so intent is never lost.
Campaigns
Send a message to a segment of existing customers and handle replies in the shared inbox.
Customer targeting
Assign a designated agent to a customer so their chats route to the person who knows them.
Conversation records
Filter and export closed conversations by agent and date range for pipeline review.
Widget merchandising
Promote an offer inside the chat window with your own image, copy, and link.
What you can switch on today.
We label channels by real availability so you never plan a rollout around something that does not exist yet.
Website widget
Embed the chat widget on any page with one script tag and style it to match your brand.
Hosted chat page
A public support link for email signatures, social bios, and QR codes. No site edit required.
Campaign conversations
Start threads with existing customers and reply from the same inbox as inbound chat.
Email conversations
Inbound email can be pushed into the inbox. Live mailbox sync is not available yet.
WhatsApp, Messenger, Instagram
Planned social channels. These are not connectable in the product today.
Outbound webhooks
Send conversation and message events to your own endpoint, signed with an HMAC secret.
Put live chat on your site this week.
Start on the free plan with up to 3 seats and 200 conversations a month. No credit card required.