No invented proof
No fabricated logos, quotes, or numbers on this site. When we publish a customer story, it is real and the customer approved the wording.
AI-powered customer communication
Smart Conversations. Better Business.
Connect with customers, automate support, and turn conversations into opportunities with CSP Unicorn — an AI-powered customer communication platform built for modern businesses.
No complicated setup • Fast installation • AI + human support
Freeplan with no credit card and no time limit
One tagto install — no build step or plugin
AI + humanin a single shared inbox, not two tools
Your dataexportable at any time, never locked in
Why teams switch
One platform. Three business outcomes.
Sales, support, and automation stop competing for tools and start sharing the same conversation history.
Sell more
Turn website conversations into sales opportunities
Greet visitors while intent is high, route them to the right person, and follow up with in-app campaigns to customers you have already spoken with.
- Proactive greeting and pre-chat questions
- Concern and order number captured on every chat
- Campaign broadcasts to existing customers
- Conversion signals in conversation records
Support faster
Give agents the full customer picture
Every conversation opens with profile details, past chats, internal notes, and tags, so your team answers from context instead of asking again.
- Unified inbox with live updates
- Customer profile and conversation history
- Internal notes and assignment
- Satisfaction ratings and QA scoring
Automate smarter
Let AI handle the repeats, keep humans for the rest
CSP Unicorn AI answers from your knowledge base, opens a ticket when it cannot help, and steps aside the moment one of your agents replies.
- Knowledge-grounded automatic replies
- Configurable reply delay per workspace
- Ticket creation on escalation requests
- Automation pauses when an agent joins
Product tour
Every function your team needs, in one workspace.
Inbox, AI, customers, analytics, and campaigns share the same conversation history — switch between the parts your team uses every day. These are the real screens, with example data.
One inbox for every conversation
Reply, assign, transfer, and add notes without leaving the thread. Presence rules keep new chats away from agents who are offline or on break.
What makes the workspace different
More than a chat window.
The capabilities teams stay for: AI grounded in your own records, record lookups, visual automation you can test before it ships, and branding that is truly yours.
AI grounded in your own content
The agent answers from your knowledge base and cites what your team wrote — not the open internet. It knows who it is talking to and hands off honestly when unsure instead of guessing.
Reference-file lookup
Upload a spreadsheet or CSV of orders, deposits, or withdrawals. Rows are deduped into one list by order number or UID, so the AI answers “where is my order?” from your real records.
Visual workflow builder
Design step-by-step flows — collect a receipt, verify it, open a ticket, hand off — and dry-run them before they go live. Every change is versioned, so you can roll back in one click.
Knowledge that shows images
Attach screenshots to a knowledge document and the AI shows the right one when a question calls for it, so customers see the exact step instead of a paragraph describing it.
Branding per workspace and per person
Give each workspace its own colors and theme, and let every teammate set their own look. One account, many brands, no compromise.
One switch for all automation
Turn the whole AI agent — replies, workflows, and Telegram alerts — on or off per workspace. Automation pauses the instant a human agent joins the chat.
CSP Unicorn AI
Your AI support team, working 24/7.
CSP Unicorn AI helps businesses answer questions, qualify what a customer needs, recommend the right option, automate repetitive conversations, and hand complex requests to human agents.
AI agentKnowledge baseCustomer contextHuman handoff
AI customer support
Answers common questions automatically using your knowledge base, with a configurable delay before it replies.
AI agent configuration
Set the system prompt, model, and temperature per agent, and bind a specific agent to your chat widget.
Knowledge base
Add articles and policies as documents. CSP Unicorn chunks and indexes them, then retrieves the closest passages at reply time.
Automated responses
Keyword workflows and canned replies handle routine requests consistently across your whole team.
Ticket escalation
When a customer asks for a person or reports a complaint, the AI opens a ticket instead of guessing an answer.
Human handoff
Automation stops as soon as one of your agents replies, so the customer is never talking to both at once.
How it works
Get started in minutes.
Installation is a copy and paste. Everything after that is configured from the dashboard.
- 01
Install
Paste one script tag into your site, or share your hosted chat link. No build step and no plugin required.
- 02
Connect
Invite your team, set roles and chat capacity, and add the articles your AI agent should answer from.
- 03
Engage
Visitors start conversations from your website and land in the shared inbox with their details attached.
- 04
Automate
Your AI agent covers repeat questions, tags conversations, and raises tickets when a person is needed.
- 05
Convert
Your team spends its time on the conversations worth a human, and you review the outcome in reporting.
Unified inbox
Every conversation. One inbox.
Your team works from a single queue instead of jumping between tools. Assignment respects who is actually online, transfers keep the full history, and internal notes stay private. Below is exactly what you can connect today — labelled honestly, so you never plan around something that does not exist yet.
Website live chat
One script tag on any site, styled to match your brand.
Available now
Hosted chat page
A public support link for email signatures, bios, and QR codes.
Available now
Campaign conversations
Start threads with existing customers and reply in the same inbox.
Available now
Outbound webhooks
Push conversation events to your own endpoint, signed with your secret.
Available now
Email conversations
Inbound email can be pushed into the inbox. Mailbox sync is not live yet.
Limited
WhatsApp, Messenger, Instagram
Planned social channels. Not connectable today.
On the roadmap
Customer context
Know who you're talking to.
Every thread opens with the record attached, so nobody has to ask a returning customer to explain themselves again. Context is what turns a fast reply into a useful one.
- Name and contact details
- Conversation history
- Tags and concern
- Order number
- Internal notes
- Assigned agent
- Satisfaction rating
- Last interaction
Sales engagement
Turn conversations into conversions.
Reach visitors while intent is high, keep the thread with the person who knows them, and follow up through campaigns.
VisitorConversationQualified needRecommendationPurchase
Proactive chat
Open the conversation first with a greeting and pre-chat questions tuned per workspace.
Concern capture
Every chat records the customer concern and order number so intent is never lost.
Campaigns
Send a message to a segment of existing customers and handle replies in the shared inbox.
Customer targeting
Assign a designated agent to a customer so their chats route to the person who knows them.
Conversation records
Filter and export closed conversations by agent and date range for pipeline review.
Widget merchandising
Promote an offer inside the chat window with your own image, copy, and link.
Analytics
Understand every conversation.
Reporting covers volume, satisfaction, quality scores, and a daily record per agent showing completed chats and time spent online — calculated in your workspace timezone.
- Conversations by status
- Conversations by channel
- Customer satisfaction
- Completed chats per agent
- Agent online time
- Concern and topic mix
- QA inspection scores
- AI vs agent replies
Figures in the preview are sample data, not customer results.
Integrations
Works with the tools your business already uses.
Start with the widget and webhooks. We label everything by real availability so you never plan around something that does not exist yet.
Showing 5 of 18. Anything marked on the roadmap is not usable yet — we list it so you can plan, not so it looks finished.
Website live chat
ChannelsEmbed the widget with a single script tag, or send customers a hosted chat link for your workspace.
Hosted chat page
ChannelsEvery workspace gets a public support page you can link from email, social bios, or a QR code.
Outbound webhooks
DeveloperPost conversation and message events to your own endpoint, signed with an HMAC secret you control.
Campaign broadcasts
EngagementOpen conversations with a segment of your existing customers and reply from the same inbox.
Knowledge base
AIFeed your own articles to the AI agent. Documents are indexed and retrieved when it drafts a reply.
Comparison
Why businesses choose CSP Unicorn
The difference is not another chat window. It is the context and automation behind it.
| Capability | Traditional live chat | CSP Unicorn |
|---|---|---|
| Coverage | Human agents only | AI agent plus your team |
| Context | Whoever answers starts cold | Profile, history, tags, and notes in the thread |
| Replies | Typed from scratch every time | Knowledge-grounded AI drafts and canned replies |
| Routing | First free agent | Presence and capacity aware assignment |
| Reporting | Chat counts | Satisfaction, QA scoring, and daily agent records |
| Workspace | Separate tools bolted together | Inbox, AI, customers, and reporting in one place |
Security
Built with security in mind.
These are the controls implemented in the product today — no certification badges we have not earned.
Authenticated sessions
Sign-in issues a signed token in an http-only cookie backed by a server-side session record you can revoke.
Hashed credentials
Passwords are stored as bcrypt hashes with a work factor of 12. Plain text is never written to the database.
Role-based access
Seven roles from owner to viewer, with granular permission keys checked on every API route.
Audit trail
Sign-ins and changes to customers, tickets, and conversations are written to an append-only audit log.
Signed webhooks
Outgoing events carry an HMAC signature so your endpoint can verify the payload came from CSP Unicorn.
Abuse controls
Rate limiting on the public chat API, an origin allowlist, sensitive-word filtering, and a visitor blacklist.
CSP Unicorn does not currently hold SOC 2, ISO 27001, HIPAA, or PCI DSS certification. We describe only the controls that are implemented in the product today.
Pricing
Simple pricing. Powerful customer engagement.
Start on the free plan, move up when your volume does. Every plan includes the AI agent and the shared inbox.
Free
$0forever
For trying CSP Unicorn on a live website with a small team.
Up to 3 seats200 conversations per month
- Website widget and hosted chat page
- Shared inbox with assignment and notes
- AI agent with knowledge base
- Satisfaction ratings
- Conversation records and export
No credit card required.
TeamMost popular
$49per month
For support teams running chat as a daily channel.
Up to 10 seats5,000 conversations per month
- Everything in Free
- Presence and capacity based routing
- Canned replies and keyword workflows
- Campaign broadcasts
- QA inspection and scoring
- Daily per-agent records
Business
$149per month
For larger teams that need oversight across many agents.
Up to 50 seats50,000 conversations per month
- Everything in Team
- Supervisor monitor wall
- Agent performance records
- Outbound webhooks
- Sensitive-word and blacklist controls
- Audit log
Enterprise
Customtalk to us
For organisations with security review, volume, or integration requirements.
Custom seatsCustom conversation volume
- Everything in Business
- Single sign-on setup assistance
- Custom integration work
- Security and access review support
- Named support contact
Wall of love
Built to be believed, not just liked.
This is where customer stories will live. We only publish quotes that are real and approved — so the space below is ready for them, not filled with invented praise.
Sample data is labelled
Every figure in the product screenshots is illustrative and marked “Sample data” — never presented as a customer result.
Honest availability
Features and integrations are labelled available, limited, or on the roadmap, so you always know what you can switch on today.
“A real customer quote goes here — add an approved one to light this card up.”
“Another approved quote slots in here. Keep it specific and in the customer’s own words.”
AI-powered live chat for sales, customer support, and customer engagement — all in one powerful workspace.
Freeplan, no credit card
1 tagto install on your site
AI + humanin one shared inbox
7 rolesof access control
FAQ
Frequently asked questions
Straight answers about what CSP Unicorn does today.
CSP Unicorn is an AI-powered live chat and customer communication platform from Caspira Solutions LLC. It combines a website chat widget, a shared team inbox, an AI agent that answers from your own knowledge base, customer records, and reporting in one workspace.
You add the chat widget to your website. Visitor conversations arrive in a shared inbox with the customer profile and history attached. Your AI agent can reply automatically from your knowledge base, and it steps aside as soon as one of your agents joins the thread.
Yes. Paste one script tag into your site to load the widget. If you cannot edit your site, every workspace also gets a hosted chat page you can link to from email, a social profile, or a QR code.
Yes. You create an AI agent, set its system prompt, model, and temperature, and connect it to your knowledge base. The agent replies to visitor messages after a delay you configure, and you can also trigger a draft manually from the inbox.
Yes. Automatic replies stop as soon as one of your agents sends a message in that conversation. If a customer asks for a person or reports a complaint, the AI opens a ticket rather than attempting an answer.
Available today: the website widget, the hosted chat page, outbound webhooks signed with your secret, campaign broadcasts, and the knowledge base. Email conversations, API key authentication, and SAML single sign-on are partially available. WhatsApp, Messenger, Instagram, Slack, Shopify, WordPress, Zapier, Stripe, Mailchimp, and Calendly are on the roadmap and not usable yet.
Free is $0 per month for up to 3 seats and 200 conversations. Team is $49 per month for up to 10 seats and 5,000 conversations. Business is $149 per month for up to 50 seats and 50,000 conversations. Enterprise is custom priced.
There is a permanently free plan rather than a timed trial. New workspaces start on Free with no credit card, and you can move to a paid plan whenever you outgrow the limits.
No. Installing the widget is a copy and paste of one script tag, and everything else — team, roles, AI prompt, knowledge base, widget appearance — is configured in the dashboard. Webhooks and API keys exist for teams that do want to build.
Yes. Invite your team and assign one of seven roles from owner to viewer. Each agent has a chat capacity limit, and a supervisor view shows live conversations, presence, and daily records per agent.
Not yet. WhatsApp is on the roadmap and is not available in the product today. Website chat, the hosted chat page, and campaign broadcasts are the channels you can use right now.
Sessions use signed http-only cookies backed by revocable server-side records, passwords are hashed with bcrypt, and every API route checks role-based permissions. Sign-ins and record changes are written to an audit log. Public chat is rate limited, webhooks are HMAC signed, and you can filter sensitive words and blacklist abusive visitors.
Ready to make every conversation count?
Give your customers faster answers, better support, and smarter conversations with CSP Unicorn.